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About Return and Exchange

We specialize in home audio & accessory production and sales. We devote ourselves in providing you quality products with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.

Definite details below

1. The customer who isn't satisfied with our products, please contact us within 48 hours to make application of "return or exchange" since you sign for your goods. Overdue, this item is not available.

2. There won't be any restocking fee charged for exchange, but clients may have to bear the shipping fee. we do not refund the price difference if you exchanged lower priced products. For refund cases, the shipping fee and restocking fee will be deducted from your refund. But if it is our fault, you get full refund. After your exchange or return request has been confirmed, the return address will be given to you to send back the items.

3. Please email us with pictures of the goods that you intend to return or exchange for our reference.

4. In order to make sure that we are able to receive your returned package, please be sure to contact us before sending it back. We have every right to refuse to sign for the package if you send it back without our permission! Otherwise, you will be responsible for all the losses arising there from.

5. If customers can follow the above items, please contact us.

About Cancelling

We can cancel the order for you free of charge if you contact us in time after your purchase.

1. For instock orders, please contact us within 8 hours the minute you finish the payment.
2. For custom orders, please contact us within 24 hours the minute you finish the payment.
3. Please click contact us at the bottom of our website, choose the department you require and submit your information there, we will write back to you at the first time as soon as we receive your e-mail. Overdue, a handling fee will be charged.
4. Orders can't be canceled once the parcels are dispatched

About Refund

We would like you to be happy with your product - so we offer a 30 day evaluation period during which you can return your product. Note that this offers applies only to products purchased via JBL.com; if you have purchased through a retailer, please follow their return process. Before requesting a return, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps: Have your purchase receipt or order confirmation handy Fill in the form below as complete as possible for the quickest processing Customer Service Specialist will contact you for the next steps/p>